Terms & Conditions

CoachBushire.com – Terms and Conditions
CoachBushire.com is owned and operated by Central Chauffeur Ltd (“the Company”, “we”, “us”, “our”), a company registered in England and Wales. These Terms and Conditions (“Terms”) govern every booking made with the Company, whether made by telephone, email, in person, or through the website.

By making a booking, the person or organisation making that booking (“the Hirer”, “you”) agrees to
be bound by these Terms in full.

Note on how bookings are fulfilled: The Company takes bookings and payment directly from the Hirer, and the contract for the journey is between the Hirer and the Company. To fulfil bookings, the Company works with a network of independent, licensed transport operators (“Operators”) who are subcontracted to provide the vehicle and driver. The Company remains responsible to the Hirer for the performance of the booking, including the acts and omissions of any Operator it subcontracts to.

1. Application
1.1 These Terms apply whether the contract between the Hirer and the Company is made verbally or in writing, and take precedence over any other terms the Hirer seeks to impose or incorporate, unless expressly agreed in writing by the Company.

1.2 The Hirer acts on behalf of, and is responsible for, all passengers travelling under the booking, including their conduct and any additional costs incurred as a result of their actions, whether or not the Hirer personally travels with the party.

1.3 Where the Hirer is a company, group, club, school, or partnership, a single named individual must be identified as the responsible person for the booking. That person will be the Company’s sole point of contact for instructions, changes, and communications relating to the hire.

1.4 A booking is deemed accepted, and these Terms are deemed agreed, once the Hirer confirms the booking after having received these Terms in writing or having been advised verbally of all significant terms. Where a booking is confirmed before the Hirer has received or been made aware of these Terms, the Hirer may cancel free of charge within 48 hours of confirmation, provided this is before the date of travel.

1.5 The Company only subcontracts journeys to Operators who, to the best of the Company’s knowledge, hold a valid Public Service Vehicle (PSV) Operator’s Licence issued by the Traffic Commissioner and appropriate public liability and passenger insurance.

1.6 The Company will only accept and act on instructions from the named Hirer or their nominated responsible person.

2. Quotations and Booking Confirmation
2.1 Quotations are based on the direct route and the journey information provided by the Hirer atthe time of enquiry and are valid for 14 days from the date of issue unless otherwise stated.

2.2 A quotation does not guarantee vehicle availability. Availability is confirmed only once a booking has been accepted by the Company and, where applicable, a deposit has been received.

2.3 Prices quoted are inclusive of VAT where applicable, unless stated otherwise.

2.4 The exact route taken may vary at the Company’s or subcontracted Operator’s discretion — for example due to road closures, traffic, or safety considerations — unless a specific route has been agreed and confirmed in writing.

3. Payment Terms
3.1 A non-refundable deposit (amount confirmed at time of booking) is required to secure a vehicle, unless otherwise agreed by the Company.

3.2 The outstanding balance is due no later than 14 days before the date of travel, unless a different payment schedule has been agreed in writing. For bookings made within 14 days of travel, full payment is due at the time of booking.

3.3 Payment is made to the Company. The Company is responsible for paying the subcontracted Operator; this arrangement does not affect the Hirer’s rights or the Company’s obligations under these Terms.

3.4 If payment is not received by the due date, the Company reserves the right to treat the booking as cancelled by the Hirer, release the vehicle allocation, and apply the cancellation charges set out in Clause 4.

3.5 Interest may be charged on overdue invoices at a rate of 2% per month above the Bank of England base rate, calculated daily from the date payment was due until payment is received in full.

3.6 Any costs the Company reasonably incurs in recovering unpaid sums (including debt recovery or legal fees) may be passed on to the Hirer.

4. Cancellation
4.1 All cancellations must be made in writing (email is acceptable) to the Company.

4.2 Deposits are non-refundable once a booking is confirmed.

4.3 Where a cancellation is made by the Hirer, the following non-refundable charges apply, calculated on the total booking value:

Cancellation charges by notice period

Where the Hirer cancels a booking, the following non-refundable charges apply, calculated as a percentage of the total booking value:

• 28 days or more before travel: 25%
• 15–27 days before travel: 50%
• 8–14 days before travel: 75%
• 7 days or less before travel: 100%

4.4 Where the Company has made additional purchases on the Hirer’s behalf (e.g. ferry crossings, accommodation, event tickets), these costs are non-refundable regardless of the notice given.

*[Note: if these are regularly combined with transport into a single package, this may trigger obligations under the Package Travel and Linked Travel Arrangements Regulations 2018, which are not otherwise addressed in these Terms — confirm with a solicitor whether a separate package travel clause or financial protection is required.]*

4.5 If the Company is unable to fulfil a confirmed booking (including where a subcontracted Operator becomes unavailable), the Company will use reasonable endeavours to source a comparable alternative Operator. Where no suitable alternative can be found, the Hirer will receive a full refund of monies paid for the affected service.

5. Use of the Vehicle
5.1 There is no assumption that a vehicle will remain with the party between an outward and return journey unless this has been specifically agreed and confirmed in advance.

5.2 The vehicle will only remain at the destination for the duration of the hire if this has been agreed in advance and reflected in the booking confirmation.

5.3 No animals, other than registered assistance dogs, may be carried without the Company’s prior written agreement.

6. Route, Time and Waiting Time
6.1 Any additional mileage or time required beyond what was quoted may be charged pro-rata, using the rate set out in the booking confirmation.

6.2 Departure times are agreed at the time of booking. It is the Hirer’s responsibility to ensure all passengers are present and ready at the agreed time.

6.3 Where the vehicle is required to wait beyond an agreed waiting period (for example, at an airport or ferry port), additional waiting time charges will apply. The first 30 minutes of waiting time is generally free of charge; charges thereafter will be confirmed at the time of booking.

6.4 The Company is not liable for any loss, delay, or missed connection (including flights, ferries,  or events) arising from passengers failing to follow the Hirer’s instructions, failing to arrive at the agreed time, or from traffic, road closures, or weather conditions outside the Company’s reasonable control.

7. Drivers’ Hours
7.1 Drivers’ working hours are regulated by law, and the Company (including via its subcontracted Operators) must comply with these regulations at all times. Where appropriate a relief driver will be provided when this has been contracted in advance.

7.2 Neither the Hirer nor any passenger may request or pressure the driver to depart from the agreed schedule, extend the journey, or omit rest breaks in a way that would risk breaching drivers’ hours regulations. The Company reserves the right to insist on legally required breaks even where this affects the itinerary.

8. Passenger Conduct
8.1 Passengers must remain seated, with seatbelts worn where fitted, while the vehicle is in motion.

8.2 The consumption of alcohol on board is not permitted unless expressly agreed with the Company in advance.

8.3 Smoking (including e-cigarettes) is not permitted on board any vehicle.

8.4 The Company reserves the right to refuse to carry, or to remove, any passenger whose behaviour is disruptive, abusive, or puts the safety of the driver, vehicle, or other passengers at risk. No refund will be given in these circumstances.

8.5 The Hirer will be held liable for the cost of repairing any damage caused to the vehicle or its fittings by any passenger, whether intentional or by negligence.

8.6 Where a vehicle requires additional cleaning as a result of a passenger’s actions (including soiling caused by alcohol consumption or illness), a cleaning charge of up to £75 will apply.

8.7 The Company is committed to complying with the Equality Act 2010. Hirers travelling with disabled passengers, including those requiring wheelchair access or travelling with an assistance dog, are asked to inform the Company at the time of booking so that a suitable vehicle can be sourced wherever reasonably possible.

9. Luggage and Belongings
9.1 The Company will take reasonable care of luggage carried on board but does not accept liability for loss of or damage to personal belongings left unattended on the vehicle.

9.2 Where loss or damage to luggage results from the Company’s or its subcontracted Operator’s negligence, liability is limited to £500 in total per booking.

9.3 Hirers are advised to arrange their own insurance for valuable items, to the full replacement value, before travel.

9.4 Hirers are encouraged to take their own individual or group travel insurance.

10. Liability and Insurance
10.1 The Company holds, and requires all subcontracted Operators to hold, appropriate public liability and passenger insurance. This is not a substitute for personal travel insurance, and Hirers are encouraged to arrange their own.

10.2 As the journey is performed under the Company’s contract with the Hirer, the Company is responsible to the Hirer for the acts and omissions of any Operator it subcontracts to perform a booking, to the same extent as if the Company had performed the journey itself.

10.3 Nothing in these Terms excludes or limits the Company’s liability for: death or personal injury caused by its negligence or that of a subcontracted Operator; fraud or fraudulent misrepresentation; or any other liability which cannot lawfully be excluded or limited. This clause takes priority over any other clause in these Terms.

10.4 Subject always to Clause 10.3, and save for any statutory rights that cannot be excluded (including, for consumers, rights under the Consumer Rights Act 2015), the Company’s total liability arising from or in connection with a booking — whether in contract, tort (including negligence), or otherwise — is limited to the total price paid for that booking.

10.5 Subject always to Clause 10.3, the Company is not liable for any indirect or consequential loss, including loss of enjoyment, loss of business, or loss of earnings.

10.6 Where the Hirer is a consumer (booking otherwise than in the course of business), nothing in this clause affects the Hirer’s statutory rights, including the right to services performed with reasonable care and skill under the Consumer Rights Act 2015.

11. Events Beyond Our Control (Force Majeure)
11.1 The Company will not be liable for any failure or delay in performing its obligations where this is caused by circumstances beyond its reasonable control, including but not limited to: severe weather, road closures, strikes, vehicle breakdown, Flight, Ferry, Ship or Rail Cancellation, government restrictions, or acts of terrorism.

11.2 Where such an event affects a confirmed booking, the Company will notify the Hirer as soon as reasonably possible and will use reasonable efforts to provide a suitable alternative vehicle. Where no suitable alternative can be provided, a full refund will be given for the affected part of the service.

12. Subcontracting and Vehicle Substitution
12.1 The Hirer acknowledges and agrees that the Company may perform any booking itself or subcontract performance, in whole or in part, to an independent, licensed and insured Operator. The Company remains the Hirer’s point of contact and remains responsible for the performance of the booking under Clause 10.2.

12.2 The Company reserves the right to substitute the booked vehicle for one of comparable size, standard, and specification where reasonably necessary (for example, due to breakdown or maintenance requirements).

13. Minimum Passenger Numbers
13.1 Where a booking is based on a minimum number of passengers, the Hirer remains liable for the full agreed price even if fewer passengers travel than booked, unless the Company is notified and agrees to a revised booking in advance.

14. Complaints
14.1 Any complaint relating to a booking, including the performance of the journey by a subcontracted Operator, should be raised with the Company in writing within 14 days of the date of travel, wherever possible, to allow the Company to investigate while details remain fresh.

14.2 The Company aims to acknowledge complaints within 5 working days and to provide a full response within 28 days. The Company is responsible for resolving complaints even where the
journey was performed by a subcontracted Operator.

15. Data Protection
15.1 The Company will process personal data provided by the Hirer and passengers in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018) and its Privacy Policy, available on the CoachBushire.com website.

15.2 Personal data will only be used for the purposes of managing and performing the booking and will not be shared with third parties except where necessary to deliver the service (for example, with a subcontracted Operator) or as required by law.

16. General
16.1 Entire agreement – These Terms, together with the relevant booking confirmation, constitute the entire agreement between the Hirer and the Company.

16.2 Severability – If any part of these Terms is found to be unenforceable, the remainder will continue in full force.

16.3 No waiver – A failure by the Company to enforce any part of these Terms does not waive its right to do so at a later date.

16.4 Governing law and jurisdiction – These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Contact
For questions about these Terms, please contact Central Chauffeur Ltd, trading as CoachBushire.com, using the contact details provided on our website.

*Last updated: August 7 th 2026